Q. If I Still Have Questions How Can I Connect?
A: Please review our FAQs. If you have additional questions or need a more custom plan you can meet with a Teamsourcing Specialist by clicking the link below and scheduling a Zoom Call.
Q. What Hours Are You Open?
M-F 6 a.m. - 7 p.m. MST
Sat 8 a.m. - 4 p.m. MST
Sun 10 a.m. - 4 p.m. MST
More specialized help will need to be through typical business hours M-F. Larger accounts may request additional hour blocks.
Q. Why Do I Need Points?
A: At The Centr "Points" is our currency. We will take from your points reserve to pay for your pre-built plans, and tasks. Each month we'll true your account up to your reserve amount.
Q. Why Do I Need A Membership?
A: With the membership you get access to office hour strategy and staff for correspondence on tasks, programs, and projects that are highly trained. It takes a lot behind the scenes to continue to optimize programs and projects and make sure we keep and train the best of the best within our amazing culture so the work doesn't fall back on you. Remember part of the membership is Turnover Insurance!
Q. Is The Team The Centr Employees?
A: Yes! We take on the cost and burden to hire, train, cross-train. Turnover insurance is included in your membership. However with them being employees of The Centr, that doesn't mean we don't care or take the time to expertly understand your business. We've been referred to by our clients as their "in-house team" or their "family". This couldn't be a greater compliment!
A: Because we have to expertly understand each business we work with we typically require one membership per business. There are certain task services we allow multiple companies under one membership. If you have additional businesses ask us during onboarding for other potential membership options for additional businesses or task services available under one membership.
Q. What Services Can I Take Advantage Of?
A: We have 100's of different services (programs, projects & tasks). The Centr is a 100% virtual company, so whatever we can do virtual in terms of tasks and projects, most likely we have done and can do for you! So pretty much everything but make you a morning cup of coffee! We have clients of all different sizes, industries and locations because we pre-built the 80% that is the same in every company so we can customize 20% tailored to you.
Q. How Much Do Pre-Built Programs, Projects And Task Service Plans Costs?
During your sales call we can give you an estimated range based on your volume you can expect for the Pillar of Focus Service you selected.
Because we service Startups to Large Companies we have plans and packages that support all stages of business and are affordable at all stages of business. Depending on your budget we optimize the plan to match your budget and create a scalable, sustainable and replicable plan for you.
If you ever are concerned about not seeing an ROI in regards to a service plan for your business please reach out to your Client Services Rep you will be assigned during onboarding to discuss your specific situation.
Remember we look at our relationship as being partners in business and can strategize a plan with you to help you meet your growth, freedom and financial goals.
Q. Can You Communicate With My Customers?
A: We understand communicating with customers is more than just answering phones now. That is why we specialize in an omni-support experience where we can communicate with your customers the way they want to communicate...phones, text, email, web-chat, and social.
Q. Can I Scale With You?
A: YES! We have the capacity to scale with you however fast you want! Because of our great culture and virtual environment we are able to recruit and train fast. We take where you are now, and focus on scaling according to your goals and needs as a business! We have scaled 20 employees for one client in one month. We look at our relationship with our clients as a partnership.
Q. What Is Skills-Based Routing?
A: Our company is made of 7 different departments, teams within those departments, and people within those teams. We skill match to get the best value for the job based on the work you need done. This is still different then a virtual assistant because you get access to the right person with the right skill when you need it while utilizing the strategic advantage of teams and cross department collaboration. Any turnover...we cover the cost of hiring and retraining. It doesn't fall back on you.
Our core team is based in the United States. You will interact with our US Team only. We are working on overseas options but we will be very transparent when overseas options and pricing becomes available. Bottom line any service we provide will be to enhance the human experience and will be optimized based on experience vs. cost.
Currently, our employees here at the Centr are all inside the US, across several time zones and different areas. This actually allows for extended coverage hours across the United States, so wherever you are located, we can still cover typical business hours along with Saturdays and Sundays.
Q. Do You Have Large Volume Discounts Or Multi-Company Discounts?
A: During onboarding let us know your unique situation and we'll do our best to work with you. We have special deals for those that want to go further faster. Ask us about them on your call.
Q. What Is Turnover Insurance?
A: It is our guarantee to you that when someone leaves on our end or doesn't work out we cover the cost to hire, retrain, crosstrain, and document what they do.
A: We true up (bring your account back to up to the minimum reserve amount) your account each month. Any membership, monthly service fees, or reserve shortages are trued up each month to your points reserve amount.
Q. How Do I Pay for Services?
A. Your card or bank account on file will be charged for recurring or one-time fees
Q. Who Is The Centr?
Q. Do You Have Other Memberships Available?
A: We have additional memberships available if the Pre-Built Membership doesn't seem like the right fit for you. The best option is to pay for the Pre-Built Membership and let us know your situation during onboarding and we can determine if another membership is better for you and adjust accordingly. Alternatively, you can join our office hours with a Teamsourcing Specialist to give them your specific situation. We find our Pre-Built Membership is the best for most clients to start with. As more customization is needed we have memberships that allow for greater automation, systems, technology, and strategy.
Q. What Is Teamsourcing Again And Why Is It Different?
Teamsourcing is a model concept created by The Centr, where we take specialized skills and subject matter experts, to work as a team for your business. These teams can be found in each department, helping with several client tasks, programs and projects.
We have found a way to blend all of the best parts of an in-house team with the different outsourcing models to create something new.
With Teamsourcing we combat the pains of turnover by offering our clients access to fully trained, professional teams in areas of Marketing, Sales, Omni-Support, Finance, Employee Experience & HR, Light Fulfillment, and Technology.
These teams are recruited, hired, and trained by us. That means when turnover occurs we absorb it and it is not felt by our clients. Business owners no longer have to be the project manager.
We combine the holistic balance of people, process, and technology to simplify the human experience through business.
We have strategists and subject matter experts in each of these channels to create a program to fit your needs. Our Teamsourcing model is designed to not have you feel all the growing and turnover pains associated with traditional models.